We are always here to help answer your plumbing questions. You can call us anytime at (516) 665-0501 (Nassau County) or (631) 615-4970 (Suffolk County) or read these Frequently Asked Questions. For your convenience, our Frequently Asked Questions are separated into categories - please use the quick links below to go to the category you are most interested in.
Q: What can I expect during a service visit?
A: Because your time is valuable, we will send a fully trainedplumber to your home in a truck stocked with thousands of parts. We call it our "Warehouse on WheelsTM" - we can service up to 90% of all plumbing items, excluding specialty items while we are there, saving you both time and money. Ourplumber always does a thorough examination of the problem and will spend time with you helping you understand the problem and the proper procedure to repair it right. We will give you StraightForward PricingTM with options before any work begins so you know exactly what it costs and what is going to be done.
Q: What does the minimum service cover?
A: This covers our drug screened and background checked plumber and a fully stocked vehicle to come to your property and evaluate your situation. The plumber will then present you with options and exact prices from our StraightForward PricingTM guide for solving your problem, which saves you money.
Q: Can the plumber fix the wall in the house?
A: We can give you a referral for excellent drywall repair upon request.
Q: Can you give me an estimate for repiping my home?
A: Yes, we offer different options. We can use PEX or Copper with great warranties and we will be happy to review your needs and why one may be better then the other with great warranties.
Q: Do you do home inspections for the purchase or sale of a home?
A: We would be happy to have a plumber come out and do a full plumbing inspection. We do not do inspections on the structure, only the plumbing.
Q: Do you clean dryer vents?
A: We can give you a referral for excellent vent cleaning upon request.
Q: Do you service solar panels or solar water heaters?
A: No, we do not work on solar panels or solar water heaters.
Q: Do you work on boilers?
A: Yes, we work on boilers, especially gas boilers.
Q: Do you work on lawn sprinklers?
A: We can repair the piping and valves to the sprinklers but do not work on the sprinklers themselves.
Q: Where is the main shut off valve?
A: The main shut off valve can be in many places - the garage, a closet, behind shrubs, in the front of the house, or in the rear of the home. It's really hard to say, but we can send a plumber out to help locate it and make sure it is in great working condition for anytime you may need to access it in an emergency.
Q: Do you give warranties on stoppages? If so for how long?
A: Our standard is a 30-day warranty.
Q: Can I bring my parts in?
A: We would be happy to send a service technician out to your property to repair your parts.
Q: Will you install my parts?
A: We will install owner purchased material. Our plumber would need to come out to your home to evaluate your situation and give you a price based on our StraightForward PricingTM guide.
Q: What brand names of garbage disposals do you carry?
A: We can get all brands, but we recommend our own disposal, which is made exclusively for us and has a five year warranty, which includes parts and labor in your home.
Q: Are your plumbers well qualified?
A: Benjamin Franklin Plumbing offers quality, dependable service and a radical on-time guarantee. Our plumbers go through a comprehensive technical and customer service training program and all plumbers are drug screened and background checked. Most of our plumbers have a minimum of 5 years experience. Many of our plumbers have been with our company over 20 years.
Q: Can I request a specific plumber?
A: Yes, we always try our best to accommodate customer requests, but due to scheduling we may not be able to send the requested plumber.
Q: Can I talk directly to a plumber?
A: Typically, all of our plumbers are in the field, therefore, not available for questions. Our customer service representatives are happy to answer any questions you may have.
Q: What steps do you take to protect my personal information?
A: Your privacy is of the utmost importance to us. At Benjamin Franklin Plumbing, we want to make sure your experience is satisfying and safe. We do not sell, give, or share your personal information with any other organizations. We go through a variety of systems and processes in order to make sure your information is kept confidential including shredding and masking all bank account information. We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
Q: What do you charge to come out?
A: We charge a service fee to send out our expert plumber and our "Warehouse on Wheels™". We would be delighted to supply you with all the information you will need at this time with a home inspection. We are UPFRONT about our service fee because we feel it is a small amount to ensure you are getting a qualified plumber in your home. In addition, we accept all major forms of payment.
Q: I know what the problem is, but how much will it cost me?
A: We can send a highly trained plumber to your home in our "Warehouse on WheelsTM" which means that most repairs can be done right then and there while we are at your home. The plumber will do a thorough evaluation and give you options and StraightForward PricingTM for each option. How much your investment will be depends on what is wrong and what option you choose.
Q: I don't need a plumber to come out and see the situation, I just need to know how much it will cost to install a new 40 gallon water heater?
A: Many things go into determining the cost of installing a water heater, such as: How many gallons is your existing water heater? What is the current rating of your water heater? What is the flue pipe size? What is the water inlet & outlet size? Where does the T&P valve drain? Where is it located? Is it in the garage? If so, is it raised up 18" off the floor and has it been seismically balanced by code? This is why a service technician must make a visual inspection before he can give you a price based on our StraightForward PricingTM guide.
Q: Can you give me a price over the phone?
A: We have found that the only way to properly diagnose a problem is to actually see it. The plumber needs to come out and evaluate your problem, do a thorough diagnosis, and give you options for solving your problem and exact prices based on our StraightForward PricingTM guide. Many times our plumber can give you other options to solve your plumbing problems that will save you time and money.
Q: If you don't have an hourly rate or a price to give me how can I compare your rates to other companies?
A: But you can. You can compare our total price with their total price, if they will give you one. Many times a company will give you a low price over the phone only to raise it when they actually see what the job will be.
Q: Can you give me a ballpark price?
A: We have found that ballpark prices over the phone are rarely in the consumer's favor. We prefer to be reputable and arrive at your home and evaluate the situation and give you a STRAIGHT FORWARD PRICET. We prefer to be a cut above the rest and not give you a price to get in your home and then up the price based on an onsite inspection of the problem, as some other companies might do. We offer 100% customer satisfaction. If you don't feel our plumber delivered outstanding service and is properly trained and qualified, and if you are unhappy with them, then don't pay us. You can contact our management department immediately or you can depend on UWin! Call UWin at 1-877-655-UWIN for a resolution if you are not 100% satisfied with our work. If a resolution cannot be met within 48 hours, UWin will pay you back 100%.
Q: Do you have a senior discount?
A: Yes, we do.
Q: Do you give free estimates?
A: We charge a service fee to send out our expert plumber and our "Warehouse on WheelsTM".
At this time, an inspection is done to determine what your plumbing needs may be. We are UPFRONT about our service fee because we feel it is a small amount to ensure you are getting a qualified plumber in your home. In addition, our customers receive $5 for every minute a technician is late* - hence the slogan "If there's any delay, it's you we pay!TM"
At times we offer online specials for free estimates, so keep watching our ads and Web site for deals that save you even more money!
*Up to $300
Q: Are parts and labor included in your pricing?
A: Yes, a total price will be given before the project is started and will include all the labor and material for the particular task that has been diagnosed by the plumber. The StraightForward PricingTM will not depend upon who the plumber is or how fast they may or may not be.
Q: What is your hourly rate?
A: We do not charge by the hour, we charge by the job, which saves you money.
Q: Why do you charge by the job and not by the hour?
A: We have found that charging by the job is more efficient. That way you receive one price regardless of how long the job takes. It will not depend upon who the plumber is or how fast they may or may not be. You will know how much the final bill will be before we begin working. This will allow you to know the total price up front, with no surprises at the end of the job.
Q: Why do you have a service charge? I already know what the problem is.
A: We can appreciate that you have looked at your system and that you feel you have properly diagnosed the problem. We have trained professional plumbers that may find something a homeowner overlooks that ends up saving the homeowner money by discovering a small problem that would have grown into a major problem with major costs if gone undetected and not repaired. One of the many benefits of utilizing our company is that we have ongoing training for our plumbers to ensure that they are on top of the latest technology and safety guidelines to ensure the safety of your home and family. We feel our service fee is a small amount compared to the value of having a skilled plumber sent to your house and offering you 100% satisfaction.
Q: Why can't you bill me? Why must I pay at the time of service?
A: Billing causes increased expenses and increased overhead. If we were to bill you, our rates would have to be substantially higher. We have decided to continue offering you our highest level of service at the lowest prices possible by collecting at the time of service. Remember, we offer 100% satisfaction. If you are not 100% satisfied with our service, you won't pay until we make you happy.
We have developed a billing procedure with several credit card companies. We complete the service and take your credit card number today, and the credit card company will send you a bill. We also except most other forms of payment.
If There's Any Delay...
Remember - If there's any delay, it's you we payTM. If we are late for your appointment, we will pay you $5 per minute, up to $300! Call Now!
Need to contact us? Click here for complete contact information, a map of our service area, employment opps. & more!
Click here to access tremendous savings from Benjamin Franklin Plumbing, The Punctual Plumber!