Our Guarantee If There's Any Delay, It's You We Pay. ®

Our Guarantee

Our Deer Park Plumbers Don't Just Make Promises—We Guarantee Our Work

The Benjamin Franklin Plumber difference that keeps you, our customer, happy and satisfied. We pride ourselves with our on-time guarantee, clean and friendly plumbers, and straightforward pricing. You are our number one priority and we are determined to provide an experience that exceeds all of your expectations and satisfies all your plumbing needs.

100% Satisfaction Guarantee

How do you know a company cares about the quality of their work? They stand behind it – that’s how. At Benjamin Franklin, the warranties and guarantees are industry leading because of our experienced technicians and the high quality parts we use. Our technicians are friendly, clean, polite, drug-free and experienced–and our techniques are state-of-the-art, guaranteed!

At Benjamin Franklin Plumbing your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers that are expertly trained and experienced to exceed your expectations. Simply put, when you choose Benjamin Franklin Plumbing for all your plumbing problems, you can’t lose.

“If There’s Any Delay, Its You We Pay!®”* We respect your time. That’s why we guarantee prompt, professional plumbing service.

Our Commitment To Our Customers

Time – First and foremost we respect our customers’ time. We are “If There’s Any Delay, It’s You We Pay!”*. No questions asked.

Integrity – We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.

Respect for the Law – We adhere to all laws, regulations and ordinances that pertain to the Plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.

Excellence – We design, install, service and repair Plumbing systems and parts in strict accordance with the highest industry standards.

Safety & Reputation – We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the Ben Franklin brand.

Teamwork – We support each member of the team to strengthen the brand and build successful long-term relationships.

Service – We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.

Respect for Others – We treat our customers, fellow employees and other industry professionals with the utmost respect.

Privacy – We show the greatest respect for the sanctity of our customers’ homes and their privacy.

Competition – We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Ben Franklin brand.


U-Win

U-WIN is a consumer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home service consumers.

When you do business with a U-WIN endorsed contractor, you will have an employee working in your home who has been drug tested, background checked, and properly trained.

Our company agrees to the U-WIN Code of Ethics, carries current liability and workers’ compensation insurance and is licensed by all appropriate government agencies.

The U-Win Code of Ethics:

  • We conduct random drug testing of every employee on an ongoing basis.
  • We do complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee
  • We maintain the highest degree of customer service.
  • We provide U-Win with all information requested regarding your transactions.
  • We allow U-Win to make a final decision regarding any customer resolution.
  • We properly train all technicians and sales people before sending them into your home.
  • We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We agree to always adhere to all laws, regulations and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state and federal laws.
  • BBB
  • 24/7 Emergency Services
  • U-Win Satisfaction Guaranteed
  • If There's Any Delay, It's You We Pay. ®*

    We provide a guarantee that pays the customer $5 for every minute we’re late.*

  • 100% Satisfaction Guaranteed

    We offer a 100% satisfaction guarantee backed by expertly trained plumbers.

  • No Additional After-Hours Fees

    You’ll never be charged after-hours fees, even during weekend service appointments!

  • We're Available 24/7

    We're always standing by ready to take your call and ready to help.

  • Plumbers You Can Trust

    All of our plumbers are background checked and drug tested.

  • Locally Owned & Operated Since 1988

    We treat our customers, employees, and industry partners with the respect they deserve.

  • “I have a service plan with Benjamin Franklin Plumbing, and they also take great care of me and my home.”

    - Happy Customer
  • “Quick service, clean job, and an extremely respectful technician. This is an awesome company and I'll be having them take care of all my plumbing needs.”

    - Happy Customer
  • “The repair man was knowledgeable, friendly and courteous. I loved the fact that he had all of the repair parts on his truck so that he could begin immediately.”

    - Happy Customer

Your Satisfaction Is 100% Guaranteed!

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